You will be contacted by our Consulting Coordinator to ensure all your computers are LEAP compliant. Provided the computers are compliant, the Consulting Coordinator will assign your firm a Certified Independent Consultant who will arrange your installation date and time with you. If you are getting a data transition, a data transition specialist will contact you to discuss your transition details and arrange a date and time for the collection of the data. At the time of installation, your CIC will log on to each computer and install LEAP (approximately 30 minutes per machine.) During the installation process, your CIC will customize your LEAP datafile with your letterhead, invoice templates, staff details, etc.
Following the installation, we offer 3 training sessions: the initial training, the bookkeeper training, and the follow-up training including web portal training (if applicable). The training is done live online with your CIC with no more than 3-4 staff members per session for approximately 3 hours each session.
We have many training videos online through LEAP University that your new starters can watch. We also run regular webinars for refresher training and hints & tips on new features. If you need additional online consulting assistance during your tenure with LEAP (say training for new starters), the cost is between $150 and $250 per hour.
You will have access to our HelpDesk based in Jersey City who are all LEAP employees. HelpDesk is available from 6am-8pm Eastern Monday-Friday and the average response time is 13 seconds. You will have access to the LEAP Community with how-to articles, discussions, news & events, feedback, training videos etc. You will also have a Practice Management Advisor to make sure you are seeing a return on your investment and using all the features of LEAP.
You're running a successful practice, so time is already limited! Our consultants are experienced in implementing LEAP at busy law firms like yours. We have experience in implementing LEAP to avoid minimal disruptions to your firm. As you saw, LEAP is going to eliminate many time-consuming tasks so you can focus on helping your clients.
Everything you need to make your firm more money.
3 2nd Street, Suite 501,
Jersey City, NJ 07302
101 Arch Street, 8th Floor,
Boston, MA 02110
400 N Tampa Street, 15th Floor,
Tampa, FL 33602
1 Yonge Street, Suite 1801,
Toronto, ON M5E 1W7